Total Quality Management (TQM)
L1 Define
TQM focuses on the ways in which processes can be managed - with two key objectives:
-100% customer satisfaction
-zero defects
L3 Advantages of TQM
- Improves reputation- faults and problems are spotted and sorted quicker (zero defects)
- Higher employee morale– workers motivated by extra responsibility, team work and involvement in decisions of TQM
- Lower costs – Decrease waste as fewer defective products
L4 Disadvantages of TQM
- Initial introduction costs- training workers and disrupting current production whilst being implemented
- Benefits may not be seen for several year
- Workers may be resistant to change – may feel less secure in jobs
TQM focuses on the ways in which processes can be managed - with two key objectives:
-100% customer satisfaction
-zero defects
L3 Advantages of TQM
- Improves reputation- faults and problems are spotted and sorted quicker (zero defects)
- Higher employee morale– workers motivated by extra responsibility, team work and involvement in decisions of TQM
- Lower costs – Decrease waste as fewer defective products
L4 Disadvantages of TQM
- Initial introduction costs- training workers and disrupting current production whilst being implemented
- Benefits may not be seen for several year
- Workers may be resistant to change – may feel less secure in jobs