Quality.
How does a firm manage quality?
Quality Control.
Advantages:
Quality control is reactive not pro-active, and is therefore a form of detection rather that prevention. |
Quality Assurance
TQM (Total Quality Management)
It is very expensive to train staff and you have to rely on staff to produce these quality products. ISO 9000
An award given to companies that can demonstrate that they have a quality assurance system in place.
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